Nissan USA: I will never buy a Nissian again! They were no...
A Nissan USA customer review by GetHuman user ~Coykey from November 21st, 2017
Background on ~Coykey's case
GetHuman: ~Coykey - can you tell our other Nissan USA customers when your case took place?
~Coykey: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Coykey a list of common Nissan USA problems)
~Coykey: "Missing item" was why I was trying to call.
~Coykey's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Coykey: I will never buy a Nissian again! They were no help with my transmission fix due to radiator coolant leaking in the system. The issue here is Nissian knew that they had a faulty radiator and instead of recalling the radiator they extended the warranty knowing that the majority of the cars would surpasss **,*** miles before they started having problems with the transmission . The dealship cost was over *,*** to replace the transmission and dMge that was caused . Nissian Assit Pearson name Will was no help and said there is nothing we can do due to the mileage. I have been a loyal Nissian customer for years and I can't believe they don't stand by there product!!!
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
~Coykey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Coykey: I'd give them a three out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
~Coykey: For that I would say two out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
~Coykey: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Coykey taken from his Nissan USA customer service problem that occurred on November 16th, 2017.