Norton AntiVirus: Clueless, and impossible to completely understa...
A Norton AntiVirus customer review by GetHuman user GetHuman-434080 from November 17th, 2017
Background on GetHuman-434080's case
GetHuman: GetHuman-434080 - can you tell our other Norton AntiVirus customers when your case took place?
GetHuman-434080: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434080 a list of common Norton AntiVirus problems)
GetHuman-434080: "Change order" was why I was trying to call.
GetHuman-434080's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434080: Clueless, and impossible to completely understand his accent: When updating Firefox get Norton add-on is incompatible message. Norton guy said that Firefox current release was ** (NOT-it's **) & read some scripted baloney about how they were aware blah blah. Native English speakers PLEASE!!!!!
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
GetHuman-434080: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434080: I'd give them a three out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
GetHuman-434080: For that I would say two out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
GetHuman-434080: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434080 taken from his Norton AntiVirus customer service problem that occurred on November 8th, 2017.