Ocean State Job Lot: The store refused to except a brand-new return...
A Ocean State Job Lot customer review by GetHuman user ~Smac from November 25th, 2017
Background on ~Smac's case
GetHuman: ~Smac - can you tell our other Ocean State Job Lot customers when your case took place?
~Smac: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Ocean State Job Lot, and if so, how?
GetHuman: And which of these common Ocean State Job Lot customer issues best describes the reason you wanted to talk to them?
(Shows ~Smac a list of common Ocean State Job Lot problems)
~Smac: "Track order" was why I was trying to call.
~Smac's review of Ocean State Job Lot customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocean State Job Lot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Smac: The store refused to except a brand-new return product that was never ever taken on the box. Treated very poorly by the manager on duty in Saugus Massachusetts whose name was Joe. Receiving the straight answer from him was impossible so frustrated with his professionalism that I left the brand-new products on his counter and walked out of the store I have no need for any type of establishment that treat good customers like myself this way unfortunately processed a job lots I'll never walk in the stores and buy products again
GetHuman: Let's quantify your experience contacting Ocean State Job Lot. On a scale of 1 to 5, how easy is it go get help on a Ocean State Job Lot problem?
~Smac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Smac: I'd give them a one out of five on communication.
GetHuman: And what about Ocean State Job Lot's ability to quickly and effectively address your problem?
~Smac: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocean State Job Lot customers?
~Smac: Call them early in the day or late. Don't forget any personal or account information you might need for Ocean State Job Lot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Smac taken from his Ocean State Job Lot customer service problem that occurred on November 16th, 2017.
Ocean State Job Lot
1.00 of 5 stars | 4 reviews
~Smac's Ocean State Job Lot Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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