Sorry, but Ocwen *****. We have waited four day...
A Ocwen customer review by GetHuman user ~indeepdoodoonow from November 10th, 2017
Background on ~indeepdoodoonow's case
GetHuman: ~indeepdoodoonow - can you tell our other Ocwen customers when your case took place?
~indeepdoodoonow: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~indeepdoodoonow a list of common Ocwen problems)
~indeepdoodoonow: "Refund" was why I was trying to call.
~indeepdoodoonow's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~indeepdoodoonow: Sorry, but Ocwen *****. We have waited four days for a payoff to arrive that never did arrive, then told we need to wait another two days for the re-requested fax (PAST the closing date). All this because the customer NEVER received the payoff he requested THREE WEEKS earlier!! "Helping customers is what we do" is BS.*Ig they are too busy to get a payoff out (how come Wells Fargo can do it in * seconds???) they should offer the option to do it online and print it right out!!!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~indeepdoodoonow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~indeepdoodoonow: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~indeepdoodoonow: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~indeepdoodoonow: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~indeepdoodoonow taken from his Ocwen customer service problem that occurred on November 3rd, 2017.