Ocwen: For the last *-* months, I'm unable to view my...

A Ocwen customer review by GetHuman user GetHuman-161338 from November 19th, 2017

Background on GetHuman-161338's case

GetHuman: GetHuman-161338 - can you tell our other Ocwen customers when your case took place?
GetHuman-161338: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman-161338: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-161338 a list of common Ocwen problems)
GetHuman-161338: "Eligibility Questions" was why I was trying to call.

GetHuman-161338's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-161338: For the last *-* months, I'm unable to view my acct online. The reps only say "I can take your payment over the phone for $**.** charge". I just want to log into my acct without problems. This soooo very frustrating. FIX THE BUGS ASAP!!!!!!!!!!!!'
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-161338: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-161338: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-161338: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-161338: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-161338 taken from his Ocwen customer service problem that occurred on November 13th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews
Ocwen ReviewsOcwen's Phone NumberAll Ocwen contact info

GetHuman-161338's Ocwen Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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