Ocwen: HORRIBLY INCOMPETNENT - ***% incompetent and in...
A Ocwen customer review by GetHuman user ~fed up with dissfunction & out from November 20th, 2017
Background on ~fed up with dissfunction & out's case
GetHuman: ~fed up with dissfunction & out - can you tell our other Ocwen customers when your case took place?
~fed up with dissfunction & out: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up with dissfunction & out a list of common Ocwen problems)
~fed up with dissfunction & out: "Request a Loan" was why I was trying to call.
~fed up with dissfunction & out's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up with dissfunction & out: HORRIBLY INCOMPETNENT - ***% incompetent and incapable to solve a simple problem or even read the information correctly
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~fed up with dissfunction & out: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up with dissfunction & out: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~fed up with dissfunction & out: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~fed up with dissfunction & out: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up with dissfunction & out taken from his Ocwen customer service problem that occurred on November 16th, 2017.