Ocwen: YOU CANNOT UNDERSTAND THEM AND THEY ARE COMPLET...
A Ocwen customer review by GetHuman user ~tired of terrible service from November 20th, 2017
Background on ~tired of terrible service's case
GetHuman: ~tired of terrible service - can you tell our other Ocwen customers when your case took place?
~tired of terrible service: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of terrible service a list of common Ocwen problems)
~tired of terrible service: "Update Account information" was why I was trying to call.
~tired of terrible service's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of terrible service: YOU CANNOT UNDERSTAND THEM AND THEY ARE COMPLETELY INCOMPETENT - THEY HAVE NO IDEA HOW TO DO OR ANSWER ANYTHING - ABSOLUTELY HORRIBLE
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~tired of terrible service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of terrible service: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~tired of terrible service: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~tired of terrible service: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of terrible service taken from his Ocwen customer service problem that occurred on November 17th, 2017.