Ocwen: The representatives are professional and helped...
A Ocwen customer review by GetHuman user ~Teresa Olmos from November 16th, 2017
Background on ~Teresa Olmos's case
GetHuman: ~Teresa Olmos - can you tell our other Ocwen customers when your case took place?
~Teresa Olmos: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Teresa Olmos a list of common Ocwen problems)
~Teresa Olmos: "Refund" was why I was trying to call.
~Teresa Olmos's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teresa Olmos: The representatives are professional and helped as much as they were able to because OCWEN doesn't give me authority to answer any questions. *We've left several msgs with Tammy White our direct specialists but never calls or calls the wrong person. * weeks of trying to find status of modification and possible foreclosure date. We have provided all documents requested but no one can provide answers. We are extremely nervous and anxious.**Horrible
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Teresa Olmos: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teresa Olmos: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Teresa Olmos: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Teresa Olmos: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teresa Olmos taken from his Ocwen customer service problem that occurred on November 6th, 2017.