Ocwen: Error - Security Reset Link could not be sent*Y...
A Ocwen customer review by GetHuman user GetHuman-429729 from November 22nd, 2017
Background on GetHuman-429729's case
GetHuman: GetHuman-429729 - can you tell our other Ocwen customers when your case took place?
GetHuman-429729: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-429729 a list of common Ocwen problems)
GetHuman-429729: "Eligibility Questions" was why I was trying to call.
GetHuman-429729's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-429729: Error - Security Reset Link could not be sent*Your email address has not been updated on our records. Hence, you would not be able to proceed with the reset.*Please call us at (***) ***-**** to update your email address. i forgot the answer to the security question and can not access my account *****@***.com
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
GetHuman-429729: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-429729: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
GetHuman-429729: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
GetHuman-429729: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-429729 taken from his Ocwen customer service problem that occurred on November 15th, 2017.