Ocwen: The poor girl at the other en of the line tried...
A Ocwen customer review by GetHuman user ~AnonnyMouse from November 18th, 2017
Background on ~AnonnyMouse's case
GetHuman: ~AnonnyMouse - can you tell our other Ocwen customers when your case took place?
~AnonnyMouse: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~AnonnyMouse a list of common Ocwen problems)
~AnonnyMouse: "Eligibility Questions" was why I was trying to call.
~AnonnyMouse's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnonnyMouse: The poor girl at the other en of the line tried her best,but obviously very poorly trained. I was checking to see when the next mortgage payment was due, as they sent * billings in the *st * weeks.After telling me everything was up to date, then proceeded to tells me I was ** days late!She quickly backpedaled, but still insisted that I needed to make an appointment to talk to a "relationship counselor" to re-finance the loan.I finally hung up, as I have sent all payments registered, with signature.Protect yourselves at all costs!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~AnonnyMouse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnonnyMouse: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~AnonnyMouse: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~AnonnyMouse: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnonnyMouse taken from his Ocwen customer service problem that occurred on November 13th, 2017.