Ocwen: sent * faxes to the RESEARCH DEPARTMENT...
A Ocwen customer review by GetHuman user ~TARGET TITLE from November 22nd, 2017
Background on ~TARGET TITLE's case
GetHuman: ~TARGET TITLE - can you tell our other Ocwen customers when your case took place?
~TARGET TITLE: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~TARGET TITLE a list of common Ocwen problems)
~TARGET TITLE: "Eligibility question" was why I was trying to call.
~TARGET TITLE's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TARGET TITLE: sent * faxes to the RESEARCH DEPARTMENT, ******** ******* & ******. NO RESULTS. mORTGAGE WAS PAID OFF IN FULL, BY BANK CHECK ON *******. MORTGAGE HAS STILL NEVER BEEN CANCELED OF RECORD IN YHE COUNTY CLERK'S OFFICE.INCLUDED IN FAXES WAS THIS COMPANY'S PAYOFF LETTER, OCWEN'S PAYOFF STATEMENT, UPS DELIVERY LABE AND UPS CONFIRMATION OF DELIVERY SIGNED BY OCWEN. ALSO FAXED A lETTER FROM THE NEW JERSEY DEPT. OF BANKING & iNSURANCE LEGISLATIVE & REGULATORY AFFAIRS, WHEREIN A MORTGAGE COMPANY MUST CANCEL A PAID OFF MORGAGE WITHIN ** DAYS. THIS MORTGAGE WAS PAID IN FULL ON MARCH **, ****.TODAY IS NOW, JUNE **, ****! ADDITIONALLY, FAXED WAS A COPY OF A CLASS ACTION SUIT STARTED IN MAY **** AGAINST OCWEN FOR NOT CANCELLING PAID OFF MORTGAGE IN COUNTY RECORDS.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~TARGET TITLE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TARGET TITLE: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~TARGET TITLE: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~TARGET TITLE: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TARGET TITLE taken from his Ocwen customer service problem that occurred on November 13th, 2017.