Ocwen: * twice, then **Hours of Operation:*Monday to F...
A Ocwen customer review by GetHuman user ~Hillary Duffbeer from November 11th, 2017
Background on ~Hillary Duffbeer's case
GetHuman: ~Hillary Duffbeer - can you tell our other Ocwen customers when your case took place?
~Hillary Duffbeer: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Hillary Duffbeer a list of common Ocwen problems)
~Hillary Duffbeer: "Update Account information" was why I was trying to call.
~Hillary Duffbeer's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hillary Duffbeer: * twice, then **Hours of Operation:*Monday to Friday *:** am to *:** pm ET*Saturday *:** am to *:** pm ET*Sunday **:** pm to *:** pm ET
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Hillary Duffbeer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hillary Duffbeer: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Hillary Duffbeer: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Hillary Duffbeer: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hillary Duffbeer taken from his Ocwen customer service problem that occurred on November 5th, 2017.