OnTrac: A whole hour! *i waited a whole hour to ask wha...
A OnTrac customer review by GetHuman user ~Dim from November 19th, 2017
Background on ~Dim's case
GetHuman: ~Dim - can you tell our other OnTrac customers when your case took place?
~Dim: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to OnTrac, and if so, how?
GetHuman: And which of these common OnTrac customer issues best describes the reason you wanted to talk to them?
(Shows ~Dim a list of common OnTrac problems)
~Dim: "Track item" was why I was trying to call.
~Dim's review of OnTrac customer service
GetHuman: So how would you sum up your experience for GetHuman's OnTrac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dim: A whole hour! *i waited a whole hour to ask what happened to my package and with that long wait they told me to look online. Horrible! Horrible service!
GetHuman: Let's quantify your experience contacting OnTrac. On a scale of 1 to 5, how easy is it go get help on a OnTrac problem?
~Dim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dim: I'd give them a three out of five on communication.
GetHuman: And what about OnTrac's ability to quickly and effectively address your problem?
~Dim: For that I would say one out of five.
GetHuman: And finally- any advice for other OnTrac customers?
~Dim: Call them early in the day or late. Don't forget any personal or account information you might need for OnTrac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dim taken from his OnTrac customer service problem that occurred on November 9th, 2017.