I hate ontrac! I ordered blue apron and was sta...
A OnTrac customer review by GetHuman user ~LAgirl from November 27th, 2017
Background on ~LAgirl's case
GetHuman: ~LAgirl - can you tell our other OnTrac customers when your case took place?
~LAgirl: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to OnTrac, and if so, how?
GetHuman: And which of these common OnTrac customer issues best describes the reason you wanted to talk to them?
(Shows ~LAgirl a list of common OnTrac problems)
~LAgirl: "Lost package" was why I was trying to call.
~LAgirl's review of OnTrac customer service
GetHuman: So how would you sum up your experience for GetHuman's OnTrac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LAgirl: I hate ontrac! I ordered blue apron and was starving after a ** hour workday and those idiots didn't ship the package! For no good reason!!! No apology or explanation. And sent me the now old and soggy food a day later. Not ok. Do not use this company EVER.
GetHuman: Let's quantify your experience contacting OnTrac. On a scale of 1 to 5, how easy is it go get help on a OnTrac problem?
~LAgirl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LAgirl: I'd give them a one out of five on communication.
GetHuman: And what about OnTrac's ability to quickly and effectively address your problem?
~LAgirl: For that I would say one out of five.
GetHuman: And finally- any advice for other OnTrac customers?
~LAgirl: Call them early in the day or late. Don't forget any personal or account information you might need for OnTrac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LAgirl taken from his OnTrac customer service problem that occurred on November 20th, 2017.