OnTrac: Netta picked up immediately and was able to hel...
A OnTrac customer review by GetHuman user GetHuman-374614 from November 23rd, 2017
Background on GetHuman-374614's case
GetHuman: GetHuman-374614 - can you tell our other OnTrac customers when your case took place?
GetHuman-374614: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to OnTrac, and if so, how?
GetHuman: And which of these common OnTrac customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374614 a list of common OnTrac problems)
GetHuman-374614: "Complaint" was why I was trying to call.
GetHuman-374614's review of OnTrac customer service
GetHuman: So how would you sum up your experience for GetHuman's OnTrac customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374614: Netta picked up immediately and was able to help me. Unfortunately my package was damaged during shipment and must be sent again. But the customer service was great.
GetHuman: Let's quantify your experience contacting OnTrac. On a scale of 1 to 5, how easy is it go get help on a OnTrac problem?
GetHuman-374614: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374614: I'd give them a one out of five on communication.
GetHuman: And what about OnTrac's ability to quickly and effectively address your problem?
GetHuman-374614: For that I would say three out of five.
GetHuman: And finally- any advice for other OnTrac customers?
GetHuman-374614: Call them early in the day or late. Don't forget any personal or account information you might need for OnTrac to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374614 taken from his OnTrac customer service problem that occurred on November 19th, 2017.