OptumRx: Dr ORDERED HEPARIN,I CALLED TO VERIFY AND*SPOKE...
A OptumRx customer review by GetHuman user ~JOE H from November 5th, 2017
Background on ~JOE H's case
GetHuman: ~JOE H - can you tell our other OptumRx customers when your case took place?
~JOE H: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~JOE H a list of common OptumRx problems)
~JOE H: "Place an order" was why I was trying to call.
~JOE H's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JOE H: Dr ORDERED HEPARIN,I CALLED TO VERIFY AND*SPOKE TO A UNIT PERSON TO DETERMINE WHEN THE HEPARIN WOULD BE SENT AND WHAT IT WOULD CONTAIN.**MEDICINE WAS NEVER SHIPPED AND AS A EMERGENCY I HAD TO GET A SUPPLY AT THE LOCAL DRUG STORE. THEY SAID I NEVER COFIRMED THE ORDER, YET I SPOKE TO AN INDIVIDUAL TO CONFIRM.**POOR SERVICE, NO COMMUNNICATION, WASTED TIME TALKING TO PERSON AFTER PERSON. *NO CALL BACK FROM SEAN HOY THE SUPERVISOR.**STAY AWAY FROM THEM.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~JOE H: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JOE H: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~JOE H: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~JOE H: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JOE H taken from his OptumRx customer service problem that occurred on October 28th, 2017.