OptumRx: I completely agree with these comments*complain...
A OptumRx customer review by GetHuman user ~INNEEDINNC from November 7th, 2017
Background on ~INNEEDINNC's case
GetHuman: ~INNEEDINNC - can you tell our other OptumRx customers when your case took place?
~INNEEDINNC: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~INNEEDINNC a list of common OptumRx problems)
~INNEEDINNC: "Complaint" was why I was trying to call.
~INNEEDINNC's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~INNEEDINNC: I completely agree with these comments*complaints. They are terrible. I was told last month to call back the following day to process my refill because they were upgrading their system. Then, when I called teh following day, I asked if they could get my script in the mail that day because I had only one pill left. They told me that wouldn't be possible that they were *-* days behind and that maybe i should call in earlier. I would've, if I would've received my reminder from their "reminder service." I asked why I did not receive a reminder last month and I was told some people fell through the cracks due to system upgrades and that ultimately its my responsibility. I agree, but then don't tell me to call back tomorrow and then when I do call, tell me you're *-* days backlogged. TERRIBLE TERRIBLE COMPANY AND CUSTOMER SERVICE. The only thing this company is good at in my opinion is delaying delivery of prescriptions to patients. My guess is some highly paid accountant has figured out ho
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~INNEEDINNC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~INNEEDINNC: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~INNEEDINNC: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~INNEEDINNC: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~INNEEDINNC taken from his OptumRx customer service problem that occurred on October 31st, 2017.