OptumRx: No sympathy when they ***** up. Their job is to...

A OptumRx customer review by GetHuman user GetHuman-374524 from November 23rd, 2017

Background on GetHuman-374524's case

GetHuman: GetHuman-374524 - can you tell our other OptumRx customers when your case took place?
GetHuman-374524: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-374524: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-374524 a list of common OptumRx problems
GetHuman-374524: "Returns" was why I was trying to call.

GetHuman-374524's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374524: No sympathy when they ***** up. Their job is to accept orders and fulfill them, and they can't keep track of orders. Lied and said they were transferring to a manager and didn't. Avoid if possible.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-374524: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374524: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-374524: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-374524: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374524 taken from his OptumRx customer service problem that occurred on November 15th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews
OptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
GetHuman-374524's OptumRx Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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