OptumRx: health reminder not taking my prescription
A OptumRx customer review by GetHuman user GetHuman-tomsky from December 8th, 2017
Background on GetHuman-tomsky's case
GetHuman: GetHuman-tomsky - can you tell our other OptumRx customers when your case took place?
GetHuman-tomsky: Yes I can. It was afternoon, on December 2nd.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tomsky a list of common OptumRx problems)
GetHuman-tomsky: "Returns" was why I was trying to call.
GetHuman-tomsky's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tomsky: health reminder not taking my prescription
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-tomsky: Call says they have important HEALTH REMINDER. Message says they think I am NOT TAKING MY PRESCRIPTION from their records. I don't know why they think this, I am taking it. May be caused by uneven pattern of pickups.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-tomsky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tomsky: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-tomsky: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-tomsky: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tomsky taken from his OptumRx customer service problem that occurred on December 2nd, 2017.