OptumRx: horrible wait times. I have called * differen...
A OptumRx customer review by GetHuman user GetHuman-184099 from November 18th, 2017
Background on GetHuman-184099's case
GetHuman: GetHuman-184099 - can you tell our other OptumRx customers when your case took place?
GetHuman-184099: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184099 a list of common OptumRx problems)
GetHuman-184099: "Order status" was why I was trying to call.
GetHuman-184099's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184099: horrible wait times. I have called * different times trying to get a bill figured out, a bill that I do not owe and no one on the team seems to have the knowledge or authority to help. It has been over * months now...with still no resolution and they have the nerve to send me "notices"...we are up to *.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-184099: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184099: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-184099: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-184099: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184099 taken from his OptumRx customer service problem that occurred on November 15th, 2017.