OptumRx: Fraudulent documentation and billing! Terrible...
A OptumRx customer review by GetHuman user GetHuman-labsavvy from December 5th, 2017
Background on GetHuman-labsavvy's case
GetHuman: GetHuman-labsavvy - can you tell our other OptumRx customers when your case took place?
GetHuman-labsavvy: Yeah. It was evening, on December 1st.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-labsavvy a list of common OptumRx problems)
GetHuman-labsavvy: "Returns" was why I was trying to call.
GetHuman-labsavvy's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-labsavvy: Fraudulent documentation and billing! Terrible Customer Service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-labsavvy: They fraudulently documented that they received authorization for refills, charged my credit card, and then told me to jump through hoops to get my money back. Their customer service Reps are rude and incompetent, including Sheena D (Lead) and Sue S (Supervisor).
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-labsavvy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-labsavvy: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-labsavvy: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-labsavvy: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-labsavvy taken from his OptumRx customer service problem that occurred on December 1st, 2017.