OptumRx: This company is so unorganized. The communicati...
A OptumRx customer review by GetHuman user GetHuman-342934 from November 21st, 2017
Background on GetHuman-342934's case
GetHuman: GetHuman-342934 - can you tell our other OptumRx customers when your case took place?
GetHuman-342934: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-342934 a list of common OptumRx problems)
GetHuman-342934: "Preauthorization" was why I was trying to call.
GetHuman-342934's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-342934: This company is so unorganized. The communication between customers, doctors , and representatives is so troubled. I have had to use this company for years and I am so dissatisfied. They say someone will get back to you , but no one ever does. Ask for a supervisor... they'll call you back...This is another tact of regulated medication that is not working. Let me go to my pharmacist , a hard working man, and get my prescriptions. Not some automative robot, with human caricatures playing government.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-342934: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-342934: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-342934: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-342934: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-342934 taken from his OptumRx customer service problem that occurred on November 18th, 2017.