OptumRx: i have a suggestion When Optium calls my home...
A OptumRx customer review by GetHuman user ~your customer from November 20th, 2017
Background on ~your customer's case
GetHuman: ~your customer - can you tell our other OptumRx customers when your case took place?
~your customer: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~your customer a list of common OptumRx problems)
~your customer: "Make an order" was why I was trying to call.
~your customer's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~your customer: i have a suggestion When Optium calls my home phone my ID shows as TOLL FREE CALL and NOT a call ID showing OPTIUM RX. So there are times I dont answer a call with that ID. How about showing your caller ID AS OPTIUM R*X ????????????? Shouldnt be too hard to do !!!* Regards,* Your Customer
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~your customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~your customer: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~your customer: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~your customer: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~your customer taken from his OptumRx customer service problem that occurred on November 16th, 2017.