OptumRx: Avoid!! Don't sign up for service with this co...
A OptumRx customer review by GetHuman user GetHuman-livingr from November 29th, 2017
Background on GetHuman-livingr's case
GetHuman: GetHuman-livingr - can you tell our other OptumRx customers when your case took place?
GetHuman-livingr: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-livingr a list of common OptumRx problems)
GetHuman-livingr: "Product information" was why I was trying to call.
GetHuman-livingr's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-livingr: Avoid!! Don't sign up for service with this company! They have no concern for you. They charged me $*** dollars FOUR TIMES!!! And called it a 'minor inconvenience'!! STILL trying to get it fixed while interest racks up. And I can't get any help whatsoever! Told me to 'look it up' when I asked for company address to file a complaint!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-livingr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-livingr: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-livingr: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-livingr: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-livingr taken from his OptumRx customer service problem that occurred on November 25th, 2017.