OptumRx: I ordered Lipitor yesterday and specifically as...
A OptumRx customer review by GetHuman user ~Jack ODonnell from November 8th, 2017
Background on ~Jack ODonnell's case
GetHuman: ~Jack ODonnell - can you tell our other OptumRx customers when your case took place?
~Jack ODonnell: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack ODonnell a list of common OptumRx problems)
~Jack ODonnell: "Returns" was why I was trying to call.
~Jack ODonnell's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack ODonnell: I ordered Lipitor yesterday and specifically asked if a generic was available. Today it was annouced that Lipitor pricing had dropped. I called today to see if I could hold the order and re-order for the savings.*I was told NO. I asked for a supervisor and waited ** minutes on the phone and never reached anyone. I asked if the supervisor would call me back and was told that Prescription Solutions has no way to call me back. Pretty Poor. I am taking my business elsewhere.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Jack ODonnell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack ODonnell: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Jack ODonnell: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Jack ODonnell: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack ODonnell taken from his OptumRx customer service problem that occurred on November 5th, 2017.