OptumRx: Took * days to process order. Paid $*.** for...
A OptumRx customer review by GetHuman user ~angry lady from November 19th, 2017
Background on ~angry lady's case
GetHuman: ~angry lady - can you tell our other OptumRx customers when your case took place?
~angry lady: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~angry lady a list of common OptumRx problems)
~angry lady: "Overcharge/Strange charge" was why I was trying to call.
~angry lady's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry lady: Took * days to process order. Paid $*.** for * day shipping. Week later still have not rec'd rx's. Would not refund $*. Could not explain delay in processing. Rx was for * common drugs. Will not use again.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~angry lady: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry lady: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~angry lady: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~angry lady: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry lady taken from his OptumRx customer service problem that occurred on November 16th, 2017.