OptumRx: the service reps are terrible and do not listen...
A OptumRx customer review by GetHuman user ~used and abused by RX Solution from November 8th, 2017
Background on ~used and abused by RX Solution's case
GetHuman: ~used and abused by RX Solution - can you tell our other OptumRx customers when your case took place?
~used and abused by RX Solution: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~used and abused by RX Solution a list of common OptumRx problems)
~used and abused by RX Solution: "Order status" was why I was trying to call.
~used and abused by RX Solution's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~used and abused by RX Solution: the service reps are terrible and do not listen...totally incapable of comprehensive skills...out dated computer equipment...they keep calling me for refill when it was processed last week. they do this every month...no wonder healthcare costs are so high...they waste so much money each month!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~used and abused by RX Solution: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~used and abused by RX Solution: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~used and abused by RX Solution: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~used and abused by RX Solution: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~used and abused by RX Solution taken from his OptumRx customer service problem that occurred on October 31st, 2017.