OptumRx: Totally incompetent reps answering phone. Give...

A OptumRx customer review by GetHuman user ~Baxter from November 24th, 2017

Background on ~Baxter's case

GetHuman: ~Baxter - can you tell our other OptumRx customers when your case took place?
~Baxter: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~Baxter: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows ~Baxter a list of common OptumRx problems
~Baxter: "Overcharge/Strange charge" was why I was trying to call.

~Baxter's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Baxter: Totally incompetent reps answering phone. Given misinformation for * weeks. Finally told the real story. They wanted to prescribe an alternative rx. that naturally was cheaper. Finally paid out-of-pocket. They are taking the M.D. out of the equation. Finally, someone answered the phone that actually provided customer service, and went the extra mile. I resent that someone with no medical training is in charge of my meds.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Baxter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Baxter: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Baxter: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Baxter: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Baxter taken from his OptumRx customer service problem that occurred on November 19th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews
OptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
~Baxter's OptumRx Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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