OptumRx: I am end stage COPD and have been without a dai...
A OptumRx customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other OptumRx customers when your case took place?
~anonymous: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common OptumRx problems)
~anonymous: "Preauthorization" was why I was trying to call.
~anonymous's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I am end stage COPD and have been without a daily medication needed to keep inflammation down. After calling and calling and doing most of the footwork for these people I finally got an answer, after they denied my medication because I don't have "severe" COPD. How much more severe do I need to be, "END STAGE COPD". As a result I have developed pneumonia and am still sick. This is a company is the absolute worst! Now I get to start the process again as long as my doctor says " severe" I will be approved. What a run around and a load of ****!!!!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his OptumRx customer service problem that occurred on November 17th, 2017.