OptumRx: Firstly I could not put an appropriate response...
A OptumRx customer review by GetHuman user ~Brian from November 22nd, 2017
Background on ~Brian's case
GetHuman: ~Brian - can you tell our other OptumRx customers when your case took place?
~Brian: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian a list of common OptumRx problems)
~Brian: "Preauthorization" was why I was trying to call.
~Brian's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian: Firstly I could not put an appropriate response time in "your wait" after being hung up on ** times by the automated system. Once you do get a human on the phone, they will not allow finish a sentence, they are cold and unresponsive to your needs, constantly make mistakes and blame the doctors. Sit on RX's they have questions on without contacting anyone. Take two weeks to send something NEXT DAY AIR. Are argumentative, combative and treat the customer like an inconvenience.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Brian: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Brian: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Brian: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian taken from his OptumRx customer service problem that occurred on November 20th, 2017.