OptumRx: first operator, put through an order that she q...

A OptumRx customer review by GetHuman user ~mrmr19 from November 27th, 2017

Background on ~mrmr19's case

GetHuman: ~mrmr19 - can you tell our other OptumRx customers when your case took place?
~mrmr19: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to OptumRx, and if so, how?
~mrmr19: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~mrmr19 a list of common OptumRx problems)
~mrmr19: "Overcharge/Strange charge" was why I was trying to call.

~mrmr19's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrmr19: first operator, put through an order that she quoted $** for, even though I told her not to, as it has cost me $* before. I called the next day to make sure it had not been ordered. Turns out it was, though now the price was $**. Person I dealt with the next day did tell me the price would go from $** to $* if the doctor called saying it was authorized. Incompetent employees? Scammers? I vote for the *nd one.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~mrmr19: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrmr19: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~mrmr19: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~mrmr19: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrmr19 taken from his OptumRx customer service problem that occurred on November 21st, 2017.


1.56 of 5 stars | 97 reviews

~mrmr19's OptumRx Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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