OptumRX Worst Ever

A OptumRx customer review by GetHuman user GetHuman-rosemmye from December 3rd, 2017

Background on GetHuman-rosemmye's case

GetHuman: GetHuman-rosemmye - can you tell our other OptumRx customers when your case took place?
GetHuman-rosemmye: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-rosemmye: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rosemmye a list of common OptumRx problems)
GetHuman-rosemmye: "Lost card" was why I was trying to call.

GetHuman-rosemmye's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rosemmye: OptumRX Worst Ever
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-rosemmye: A ** Year old man who had Catamaran, suddenly gets a phone call that his prescription is coming from Optum RX. Never heard of this. Find out that his Catamaran records were never transferred over. Never got a letter, drug card, which the internet refers to, and there is NO INFORMATION ON THE WEBSITE ABOUT HIM. Their CEO earns over **.* million dollars a year and they cannot help these elderly people. This is elder abuse and will be reported to our state office of elder abuse. This man had no choice to change, they made him change to OptumRX which bought Catamaran home delivery, and all of this is owned by United Health Care, one of the worst health cares around. Everyone should report these abuses to their state representatives and get these drug agencies to stop gouging the poor people with these ridiculous bureaucracy and drug pricing.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-rosemmye: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rosemmye: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-rosemmye: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-rosemmye: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rosemmye taken from his OptumRx customer service problem that occurred on November 25th, 2017.


1.56 of 5 stars | 97 reviews

GetHuman-rosemmye's OptumRx Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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