OptumRx: Worst customer service possible. They lie to yo...
A OptumRx customer review by GetHuman user GetHuman-18193 from November 22nd, 2017
Background on GetHuman-18193's case
GetHuman: GetHuman-18193 - can you tell our other OptumRx customers when your case took place?
GetHuman-18193: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18193 a list of common OptumRx problems)
GetHuman-18193: "Preauthorization" was why I was trying to call.
GetHuman-18193's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18193: Worst customer service possible. They lie to you, they tell you they didn't receive Perscription from your doctor when all along they have mis filed it. They ask your zip code then send Perscription to wrong address not even same zip code. You can call them numerous times, get different people and totally different answers which turn out to be lies!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-18193: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18193: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-18193: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-18193: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18193 taken from his OptumRx customer service problem that occurred on November 20th, 2017.