OptumRx: I was quoted ***.** for ** day supply which is...
A OptumRx customer review by GetHuman user ~connie barnes from November 25th, 2017
Background on ~connie barnes's case
GetHuman: ~connie barnes - can you tell our other OptumRx customers when your case took place?
~connie barnes: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~connie barnes a list of common OptumRx problems)
~connie barnes: "Lost card" was why I was trying to call.
~connie barnes's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~connie barnes: I was quoted ***.** for ** day supply which is what i pay at my pharm. I got a * month supply billed at ***.**. They wont refund the other months. I went round and round with them, asked for supervisor and they refused said theyll call u. I made them look at the order its in black and white. * months later i still wait for the call and omg i looked at the order and they changed it saying it was ***.** for * month. GUess they didnt know i took a pic of it before and after and theres still nothing i can do. Look at other site reviews. I went thru **** made it sound like my insurance said i have to use them. My pharmacy denied my script cause it was switched to optimum w*out my permission.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~connie barnes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~connie barnes: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~connie barnes: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~connie barnes: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~connie barnes taken from his OptumRx customer service problem that occurred on November 22nd, 2017.