OptumRx: Arrogant, incompetent punks who have no conside...
A OptumRx customer review by GetHuman user ~Prescription solutions sucks from November 8th, 2017
Background on ~Prescription solutions sucks's case
GetHuman: ~Prescription solutions sucks - can you tell our other OptumRx customers when your case took place?
~Prescription solutions sucks: Yup. It was morning, on November 2nd.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Prescription solutions sucks a list of common OptumRx problems)
~Prescription solutions sucks: "Lost card" was why I was trying to call.
~Prescription solutions sucks's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Prescription solutions sucks: Arrogant, incompetent punks who have no consideration for the people they are paid to help..if you can use any other mail order service do it! I wouldn't wish my worst enemy on them.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Prescription solutions sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Prescription solutions sucks: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Prescription solutions sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Prescription solutions sucks: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Prescription solutions sucks taken from his OptumRx customer service problem that occurred on November 2nd, 2017.