OptumRx: Company & employees ****. Their pharmacists mus...
A OptumRx customer review by GetHuman user ~ScaredCitizen from November 19th, 2017
Background on ~ScaredCitizen's case
GetHuman: ~ScaredCitizen - can you tell our other OptumRx customers when your case took place?
~ScaredCitizen: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~ScaredCitizen: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows ~ScaredCitizen a list of common OptumRx problems
~ScaredCitizen: "Product information" was why I was trying to call.
~ScaredCitizen's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ScaredCitizen: Company & employees ****. Their pharmacists must be from the low end of the graduating class. There is no service in their Customer Service Department. UHC and AARP should be ashamed to have anything to do with these people. I can't help but wonder how many people have suffered harm or died from their cheap drugs. This has got to be the Republican version of ObamaCare.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~ScaredCitizen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ScaredCitizen: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~ScaredCitizen: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~ScaredCitizen: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ScaredCitizen taken from his OptumRx customer service problem that occurred on November 15th, 2017.
1.56 of 5 stars | 97 reviewsOptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
~ScaredCitizen's OptumRx Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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