OptumRx: Tip login to your account & go to contact us. A...
A OptumRx customer review by GetHuman user ~sjjpc65 from November 21st, 2017
Background on ~sjjpc65's case
GetHuman: ~sjjpc65 - can you tell our other OptumRx customers when your case took place?
~sjjpc65: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~sjjpc65 a list of common OptumRx problems)
~sjjpc65: "Preauthorization" was why I was trying to call.
~sjjpc65's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sjjpc65: Tip login to your account & go to contact us. At the bottom of the page on the right side, is a box. Click on call me now. In less than ** seconds they will call you. I've only had to weight * minutes, to get an agent. Most of them are pleasant & very helpful. Their not perfect but, if your nice to them you'll get better service. I need to call later today, they shipped me wrong medication. Letter that came in package, said they will send you a postage paid package to return the medicine. You will also receive a full refund. I'll post a new review, if I have any problem. Remember how many people they deal with, on a daily basis & most likely get a lot of irate calls. Their doing much better, than when they first started. by: sjjpc**
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~sjjpc65: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sjjpc65: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~sjjpc65: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~sjjpc65: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sjjpc65 taken from his OptumRx customer service problem that occurred on November 18th, 2017.