OptumRx: Received message on answering machine that ther...
A OptumRx customer review by GetHuman user ~Itsmeagain from November 21st, 2017
Background on ~Itsmeagain's case
GetHuman: ~Itsmeagain - can you tell our other OptumRx customers when your case took place?
~Itsmeagain: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Itsmeagain a list of common OptumRx problems)
~Itsmeagain: "Make an order" was why I was trying to call.
~Itsmeagain's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Itsmeagain: Received message on answering machine that there was a problem with my order and I needed to call regarding ref * ******. Called only to find out wrong prescription has been not filled but also shipped prior to speaking with them. I asked to have order cancelled and was told it had shipped and nothing could be done. Asked for a supervisor and spoke to the nastiest person ever. Made it very clear that this is my problem and not theirs. Hung up and called again and asked for a different supervisor. Never able to get one as they are busy assisting other customers and one would call me right back. I can't believe it would take so long to speak with a supervisor!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Itsmeagain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Itsmeagain: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Itsmeagain: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Itsmeagain: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Itsmeagain taken from his OptumRx customer service problem that occurred on November 11th, 2017.