OptumRx: i wait ** days to recive an order that was supp...
A OptumRx customer review by GetHuman user ~marcos salinas from November 20th, 2017
Background on ~marcos salinas's case
GetHuman: ~marcos salinas - can you tell our other OptumRx customers when your case took place?
~marcos salinas: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~marcos salinas a list of common OptumRx problems)
~marcos salinas: "Overcharge/Strange charge" was why I was trying to call.
~marcos salinas's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marcos salinas: i wait ** days to recive an order that was suppost arrive overnight they lied to me every time i call about the order,* times they told me the order was leaving today..and never did until ** days...this service *****......you company has a bunch of inep peoples....... even the supervisers...
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~marcos salinas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marcos salinas: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~marcos salinas: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~marcos salinas: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marcos salinas taken from his OptumRx customer service problem that occurred on November 15th, 2017.