OptumRx: I actually asked the CSR if the company was run...
A OptumRx customer review by GetHuman user ~ReviewFromADr. from November 20th, 2017
Background on ~ReviewFromADr.'s case
GetHuman: ~ReviewFromADr. - can you tell our other OptumRx customers when your case took place?
~ReviewFromADr.: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~ReviewFromADr. a list of common OptumRx problems)
~ReviewFromADr.: "Complaint" was why I was trying to call.
~ReviewFromADr.'s review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ReviewFromADr.: I actually asked the CSR if the company was run by Satan himself. I have had nothing but problems for the past year. The CSR's have lied to me multiple times and it appears that they are authorized to just make up reasons why for the company's shortcomings. I actually have delayed refilling my medication because I despise dealing with this company so much. If I did not have a choice but to deal with them, I would run away as fast as I could.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~ReviewFromADr.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ReviewFromADr.: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~ReviewFromADr.: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~ReviewFromADr.: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ReviewFromADr. taken from his OptumRx customer service problem that occurred on November 12th, 2017.