OptumRx: Horrible company to get your prescriptions from...

A OptumRx customer review by GetHuman user ~ph1642 from November 22nd, 2017

Background on ~ph1642's case

GetHuman: ~ph1642 - can you tell our other OptumRx customers when your case took place?
~ph1642: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~ph1642: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows ~ph1642 a list of common OptumRx problems
~ph1642: "Returns" was why I was trying to call.

~ph1642's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ph1642: Horrible company to get your prescriptions from. Sent script for insulin over a month ago. Still had not been shipped, *-**-**. Call every day. Nobody can tell me exactly when it will be shipped. Now I am out of insulin because of the delay. Still no response as to how long. Very frustrating. Will change in December.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~ph1642: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ph1642: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~ph1642: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~ph1642: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ph1642 taken from his OptumRx customer service problem that occurred on November 13th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews
OptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
~ph1642's OptumRx Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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