OptumRx: Called to ask why new RX for pantaprazole sodiu...
A OptumRx customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other OptumRx customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common OptumRx problems)
~Anonymous: "Lost card" was why I was trying to call.
~Anonymous's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called to ask why new RX for pantaprazole sodium had not been shipped more than a week after website showed it had been received by OptumRX. Told that Optum had run out of this very widely used medication and that it would not be available for another two weeks. Rep said he was sorry nobody called to inform me of delay and I should try my local pharmacy. Not rep's fault, but this another example of lousy service I have received from this mail order pharmacy.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his OptumRx customer service problem that occurred on November 18th, 2017.