OptumRx: They are incompetent, inept, and totally withou...
A OptumRx customer review by GetHuman user ~escuk from November 22nd, 2017
Background on ~escuk's case
GetHuman: ~escuk - can you tell our other OptumRx customers when your case took place?
~escuk: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~escuk a list of common OptumRx problems)
~escuk: "Place an order" was why I was trying to call.
~escuk's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~escuk: They are incompetent, inept, and totally without any integrity whatsoever. They display on you account a Zero Balance Due and then withhold your medications until you pay a past due balance. When you inquire why you haven't been sent a bill they say you never requested a bill. Whoever is running this company needs to be made accountable for the damage they have done to honest customers.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~escuk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~escuk: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~escuk: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~escuk: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~escuk taken from his OptumRx customer service problem that occurred on November 20th, 2017.