OptumRx: I had to call today to see (once again) to see...
A OptumRx customer review by GetHuman user GetHuman-199617 from November 17th, 2017
Background on GetHuman-199617's case
GetHuman: GetHuman-199617 - can you tell our other OptumRx customers when your case took place?
GetHuman-199617: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199617 a list of common OptumRx problems)
GetHuman-199617: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-199617's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199617: I had to call today to see (once again) to see what had happened to a mail order prescription for a controlled substance. This is the second time I sent in for a three month supply of this controlled, expensive medication (Which has a very powerful effect on my quality of life.*Surprise, surprise--NO record of receiving either prescription! The customer service person suggestion was to just get the meds at a local drug store. I then asked if it was cheaper to get it mailorder (which I already knew the answer for). She said it cost more at a local pharmacy. I asked why I woud want to pay more and she said, "well, you are not happy with our service." So much for improving customer service. I personally find it very suspect that two of the same type of prescriptions were not received by them. This type of prescription must be send in by the patient and not by the doctor's office. Tomorrow, I will have to call the dr.'s office and request a THIRD written prescription and then go to his
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-199617: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199617: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-199617: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-199617: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199617 taken from his OptumRx customer service problem that occurred on November 12th, 2017.