OptumRx: Had been getting the same. Meds from optumrx.th...
A OptumRx customer review by GetHuman user GetHuman-19130 from November 18th, 2017
Background on GetHuman-19130's case
GetHuman: GetHuman-19130 - can you tell our other OptumRx customers when your case took place?
GetHuman-19130: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-19130: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-19130 a list of common OptumRx problems
GetHuman-19130: "Returns" was why I was trying to call.
GetHuman-19130's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19130: Had been getting the same. Meds from optumrx.then they set my script back with no reason.called unhc. Fda, pharmacy in there state.they want my doctor to change my pain meds. He is refusing to do so.we have to fight back with optumrx.they messing with our health and lifes, I'm not taking it.they are a pharmacy not my doctor! So I'm tell everyone one do just take it and give up , keep calling ,fil greivance with ned provider.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-19130: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19130: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-19130: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-19130: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19130 taken from his OptumRx customer service problem that occurred on November 13th, 2017.
1.56 of 5 stars | 97 reviewsOptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
GetHuman-19130's OptumRx Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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