OptumRx: I was a Prescription Solution customer last tim...
A OptumRx customer review by GetHuman user ~Robert Hammer from November 14th, 2017
Background on ~Robert Hammer's case
GetHuman: ~Robert Hammer - can you tell our other OptumRx customers when your case took place?
~Robert Hammer: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Hammer a list of common OptumRx problems)
~Robert Hammer: "Lost card" was why I was trying to call.
~Robert Hammer's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Hammer: I was a Prescription Solution customer last time I ordered meds. Now I can't use my computer to order. What happened???
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Robert Hammer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Hammer: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Robert Hammer: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Robert Hammer: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Hammer taken from his OptumRx customer service problem that occurred on November 4th, 2017.