OptumRx: The customer service rep was not only friendly...
A OptumRx customer review by GetHuman user ~mzumtaylor from November 24th, 2017
Background on ~mzumtaylor's case
GetHuman: ~mzumtaylor - can you tell our other OptumRx customers when your case took place?
~mzumtaylor: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~mzumtaylor a list of common OptumRx problems)
~mzumtaylor: "Preauthorization" was why I was trying to call.
~mzumtaylor's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mzumtaylor: The customer service rep was not only friendly and helpful, he also went out of his way to explain all the various options I have to resolve my problem (which is with my insurance provider, and therefore not something he could immediately solve).
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~mzumtaylor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mzumtaylor: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~mzumtaylor: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~mzumtaylor: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mzumtaylor taken from his OptumRx customer service problem that occurred on November 14th, 2017.