OptumRx: I tried for * weeks to open an account and have...
A OptumRx customer review by GetHuman user ~Pierre from November 14th, 2017
Background on ~Pierre's case
GetHuman: ~Pierre - can you tell our other OptumRx customers when your case took place?
~Pierre: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Pierre a list of common OptumRx problems)
~Pierre: "Place an order" was why I was trying to call.
~Pierre's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pierre: I tried for * weeks to open an account and have multiple Rxs filled for my wife.**st call: Talked to some about what I needed to do.**nd call: after have rxs faxed to them, opened account, ordered the rxs needed. They said I would receive them in about a week.**rd.Call. No rxs. Said Rxs were being processed and they would put them on "Rush"**th Call: No rxs. Still being processed.**th. Call: No Rxs. Found out they had not been forwarded to the pharmacy, so had never been processed.Cancelled order and tried to cancel account but they said they coudn'd to that. Some of the ones I talked to were fairly nice, the others didn't have a clue about what they were doing.*Stick with your hometown pharmacy, someone you can trust.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Pierre: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pierre: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Pierre: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Pierre: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pierre taken from his OptumRx customer service problem that occurred on November 8th, 2017.