OptumRx: Zero communications. After waiting three weeks...
A OptumRx customer review by GetHuman user ~Ann in Missouri from November 5th, 2017
Background on ~Ann in Missouri's case
GetHuman: ~Ann in Missouri - can you tell our other OptumRx customers when your case took place?
~Ann in Missouri: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann in Missouri a list of common OptumRx problems)
~Ann in Missouri: "Place an order" was why I was trying to call.
~Ann in Missouri's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann in Missouri: Zero communications. After waiting three weeks for my prescriptions refills, I started calling. Of course, they're all trained to say "I'm so sorry.." After calling * times and not getting anywere, I called and refused to speak to anyone but a supervisor. The supervisor helped, started following through and agreed that no one should have to wait * weeks for their prescriptions. However, he could not override the system and said that they have a system failure, which the website proves because I've not been able to look at my order for over * weeks. I called my Part D insurance carrier and filed an official complaint, but who knows if that will go anywere. Prescription solutions has just gotten too big - ***,*** rxs a day! This is the worst situation I've ever been in. I've been without blood pressure medicine for ** days and no end in sight. I'm going to keep digging until I can make a complaint to someone that can help. These people should be put out of business. Ann in Mis
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Ann in Missouri: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann in Missouri: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Ann in Missouri: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Ann in Missouri: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann in Missouri taken from his OptumRx customer service problem that occurred on November 3rd, 2017.