Optus - Faults: Started a new plan * months ago, new gallaxy...
A Optus - Faults customer review by GetHuman user ~pathetic from November 27th, 2017
Background on ~pathetic's case
GetHuman: ~pathetic - can you tell our other Optus - Faults customers when your case took place?
~pathetic: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~pathetic a list of common Optus - Faults problems)
~pathetic: "Account access" was why I was trying to call.
~pathetic's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pathetic: Started a new plan * months ago, new gallaxy * lcd screen went dead.. *-* days of being mucked around,(they agree. lol) to pay for fix up.Then was given a "refurbed " one, which has been an absolute lemmon since i've had it. Reverting bak to screen flickering, when it wants to turn on and colour changing by itself.. I just want a new phone optus as the original one you supplyied me was faulty..
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~pathetic: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pathetic: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~pathetic: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~pathetic: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pathetic taken from his Optus - Faults customer service problem that occurred on November 21st, 2017.